Protect your sign-in
Use a unique, hard-to-guess password. Do not share passwords, PINs, or one-time security codes, even with someone claiming to be support.
Security
KEEP YOUR ACCOUNT SAFER
Your security is a shared effort.
Simple habits can help protect your information when you bank online or use a mobile device.
Explore security tips
Make secure banking part of your routine.
Secure your devices
Keep your device and browser updated, enable a screen lock, and avoid using public or untrusted computers for banking.
Check activity
Review account activity regularly. If you see something you do not recognize, contact Aventra through a trusted channel promptly.
Recognize suspicious requests
Pause before you click or respond.
Be cautious with unexpected links, urgent messages, and requests for account credentials. Navigate to Aventra directly using a trusted bookmark or address instead of following a message link.
- Never share a one-time passcode
- Do not install software at the request of an unsolicited caller
- Report suspected unauthorized activity quickly
How chat identifies conversations.
Visitor chats do not require an email address or sign-in. The chat service records the connection IP it receives so support can associate replies with the conversation. When you are signed in, your member account email is associated with the chat. Authorized Aventra administrators can view these details alongside your messages.